PM-04

Customer Specific Requirements for project team


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Each customer is different. Project Manager communicates with the customer using his “language” and within the project team using internal terms, milestones and standards. Training module „Customer specific requirements for the project team“ does not focus on one customer but on many examples explains the principles of customer requirements management along the project and their impact on project preparation, project documentation and communication.

Your needs are:

  • Understand the importance of customer requirements or the project planning
  • Correctly implement the customer requirements to the project
  • Develop a process within the company to assure that the customer requirements
    will be continuously transferred to the project
  • Minimize the risk of customer requirements misunderstanding
  • Get improvement ideas

Target group:

  • Project Managers
  • Functional Managers
  • Quality
  • Project Team Member
  • Project Team Members
  • Engineering

Training content:

  • Customer requirements role in the project management
  • Customer requirements versus ISO/TS 16 949
  • Overview of selected customers requirements
  • Analysis of customer requirements
  • Beginning of communication with the customer – what must be defined
  • Customer requirements transfer to project documentation
  • Customer requirements and project documentation
  • Transfer of customer requirements on sub-suppliers
  • Communication with the customer and internal communication
  • Customer relationship problem solving
  • End of communication with the customer on a project

Duration: 2 days.