QUA-17

Field Claims Analysis based on VDA requirements


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The training session is animated by an experienced lecturer with a long year experience as VW Group SQA specialist (QS Kaufteile) as well as Project Manager of a Tier-1 supplier for German customers. The training session will bring its participants a deep understanding of VDA norm for field claims management, including technical factor definition and invoicing rules.

Your needs are:

  • Manage warranty claims in an efficient way
  • Understand the process approach to manage warranty claims according VDA norm
  • Know the rules of definition and application of Technical Factor
  • Implement the VDA norm into your Quality Management System
  • Take the Lessons Learned from field claims for new developments within the organization

Target group:

  • Warranty claims specialist
  • Quality Engineers
  • Key Account Managers
  • R&D specialists

Training content:

  • Introduction – terms and definition
  • Process of warranty claims analysis
  • Process of Technical Factor identification (NTF)
  • Management of warranty claims
  • Key inputs
  • Continuous improvement process
  • Random controls strategy
  • Logistics of field claimed parts
  • Communication and responsibilities of stakeholders

Duration: 2 days

In-house module in customer location only