The training session is animated by an experienced lecturer with a long year experience as VW Group SQA specialist (QS Kaufteile) as well as Project Manager of a Tier-1 supplier for German customers. The training session will bring its participants a deep understanding of VDA norm for field claims management, including technical factor definition and invoicing rules.

Your needs are:

• Manage warranty claims in an efficient way
• Understand the process approach to manage warranty claims according VDA norm
• Know the rules of definition and application of Technical Factor
• Implement the VDA norm into your Quality Management System
• Take the Lessons Learned from field claims for new developments within the organization

Target group:

• Warranty claims specialist
• Quality Engineers
• Key Account Managers
• R&D specialists

Training content:

• Introduction – terms and definition
• Process of warranty claims analysis
• Process of Technical Factor identification (NTF)
• Management of warranty claims
• Key inputs
• Continuous improvement process
• Random controls strategy
• Logistics of field claimed parts
• Communication and responsibilities of stakeholders

Duration: 2 days

In-house module in customer location only

In-House modules only