QUA-11

Problem Solving Tools and Methods


Register for training via PDF

Even the best quality assurance planning and execution will not prevent the plant from non-conformities. Those can be found by the operator, quality control, the customer or even the driver of the vehicle. Each plant certified IATF has a problem solving process that must be applied on all problems. The training module „Problem solving tools and methods“ explains to its participants the main problem solving tools used in the automotive industry and in many examples illustrates their use but also the risks of misuse that may appear.

Your needs are:

  • Solve the product/process problems in an efficient way
  • Capitalize on experienced issues so they do not repeat
  • Improve the problem solving process in the company
  • Satisfy the requirements of customer and auditors on the process of problem solving process
  • Know the main problem solving tools  in the automotive industry
  • Improve the claim process with your sub-suppliers
  • Continuously improve the processes in plant

Target group:

  • Customer and Internal Quality Engineers
  • Production
  • Technology
  • Quality of Purchased Compoments (SQA)

Training content:

  • Basic rules for problem solving
  • Customer and IATF requirements on problem solving process
  • Internal and External customer claim management
  • Problem solving tools and methods (workshop on each tool)
    • Ishikawa
    • 5W
    • FRA
    • Concentration diagram
    • A3
    • Scatter plots
  • 8D – detailed explanation + 8D self-assessment
  • Setting the problem solving processes in the plant

Duration: 2 days