Quality Assurance and Quality Claims Management in Production

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Mass production team is using quality tools to control the product/process conformity to assure compliant parts production. The training module gives recommendations for quality assurance processes to be applied in mass production to avoid quality issues. Despite robust product and process development, quality issues appear in the mass production phase. The problem solving tools (ABP Management training module QUA-13) will help us identify the right root cause but the process of quality problems management (claims to suppliers, internal issues and customer’s claims) is much wider.

Your needs are:

  • Understand the connection and differences between the Quality assurance process
    during project and mass production phase
  • Understand and correctly apply the right quality tools to be applied in production
  • Avoid quality problems
  • Understand the process of supplier/customer claim management
  • Continuously decrease ppm and cost on non-quality

Target group:

  • Serial Quality
  • Project Quality
  • Production
  • Continuous improvement
  • Functional Managers

Training content:

  • Quality assurance versus Quality control
  • Project quality tools and their impact on Mass production quality
  • Mass production quality tools
    • Control Plan
    • FMEA
    • SPC
    • Regulation charts
    • Product audit
    • Product re-qualification
    • and others
    • Rules for daily shopfloor meetings (QRQC,…)
  • Internal/External claim management process
  • Continuous improvement of quality through PDCA/Six Sigma

Duration: 2 days.

In case of 2 or more participants from the same plant offer 10% discount on the second and all other participants. Refreshment and lunch are included in the training price.