Solve a problem

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Problems will always happen, anyhow the organization must make sure to immediately protect the customer, find the right root causes, define and verify the efficiency of the action plan and make sure the same problem won’t happen anymore. Similar to any other automotive car maker, Jaguar Land Rover has its specific requirements on supplier problem solving system described in this training module. Training module available over 2023.

Your needs are:

  • Understand the principles of the real problem solving mindset for all stakeholders
  • Know in detail all problem solving tools and methods   recommended by the customer
  • Set a robust system in plant for problem solving according to customer specific requirements
  • Avoid repetitive issues
  • Develop problem solving leaders in the organization

Target group:

  • Quality Engineers
  • Logistics Specialists
  • Production
  • Key Account Manager
  • System Quality
  • All problem solving stakeholders

Training content:

  • Introduction to problem solving system
  • JLR Practical Problem Solving (PPS) – overview
  • Problem solving process
  • Problem solver success evaluation form (PSSE)
  • Step D0 – Emergency response action, Level 0 investigation actions
  • 8D report according to JLR expectations, G8D Summary report
  • Problem solving tools and methods to be used
  • Lessons Learned from the problem solving
  • Case Studies all over the training session

Duration: 2 days

In-house module in customer location only