The final customer satisfaction is essential for STELLANTIS not only while supplying vehicles meeting all customer expectations and on time, but also from the perspective of customer satisfaction in services, while having the vehicle repaired without any delay. The specific training program on STELLANTIS (both ex-PSA and ex_FCA) Spare Parts management brings to automotive suppliers all key standards how to manage Spare Parts from their definition up to the End of Project.

Your needs are:

• Support STELLANTIS in its effort to satisfy the final vehicle users in services while supplying conform Spare Parts on time and in the right quantity.
• Understand STELLANTIS specific processes and standards on Spare Parts management
• Define the Spare Parts Bill of Material
• Introduce a new Spare Part to the flow (packaging, labeling, MOQ, lead time, …)
• Cascade STELLANTIS forecasts/orders to your production planning system
• Avoid claims for Spare Parts issues
• Correctly use the supporting IT applications for Spare Parts Management
• Declare the Part Origine to meet legal requirements
• Finish the project and Spare Parts deliveries in an efficient way

Target Group:

• Logistics Managers
• Logistics Specialists dealing with Spare Parts
• Key Account Managers

Training content:

• Definition of Spare Parts Bill of Material
• Spare Parts Packaging
• Labels for aftermarket
• New Spare Part introduction
• Spare Parts forecasts/orders
• IT systems for Spare Parts management
• Supplier Spare Parts performance
• Spare Parts claims & cost recovery
• Part Origine declaration

Duration: 2 days

Refreshment and lunch are included in the training price.

In-House modules only