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PM-04 Customer specific requirements for project team


Each customer is different. Project Manager communicates with the customer using his “language” and within the project team using internal terms, milestones and standards. Training module „Customer specific requirements for the project team“ does not focus on one customer but on many examples explains the principles of customer requirements management along the project and their impact on project preparation, project documentation and communication.

Your needs are:

  • Understand the importance of customer requirements or the project planning

  • Correctly implement the customer requirements to the project

  • Develop a process within the company to assure that the customer requirements
    will be continuously transferred to the project

  • Minimize the risk of customer requirements misunderstanding

  • Get improvement ideas

Target group:

  • Project Managers

  • Functional Managers

  • Quality

  • Project Team Member

  • Project Team Members

  • Engineering

Training content:

  • Customer requirements role in the project management

  • Customer requirements versus ISO/TS 16 949

  • Overview of selected customers requirements

  • Analysis of customer requirements

  • Beginning of communication with the customer – what must be defined

  • Customer requirements transfer to project documentation

  • Customer requirements and project documentation

  • Transfer of customer requirements on sub-suppliers

  • Communication with the customer and internal communication

  • Customer relationship problem solving

  • End of communication with the customer on a project

Duration: 2 days.

Dates:

In Slovak language:

  1. Spring date - February 12th - February 13th 2019

  2. Autumn date - October 01st - October 02nd 2019

In English language:

  1. Spring date - March 14th - March 15th 2019

  2. Autumn date - September 10th - September 11th 2019

Price:
In-house module: 890 EUR/day (member), 975 EUR/day (non-member) + travel cost for a group up to 10 participants.
Module in Bratislava: 240 EUR/day (member), 280 EUR/day (non-member).
In case of 2 or more participants from the same plant we offer 10% discount on the second and all other participants. Refreshment and lunch are included in the training price.

Training Registration Form (PDF)
Training Registration Form (online)