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QUA-16 Field Claims Analysis based on VDA requirements

The training session is animated by an experienced lecturer with a long year experience as VW Group SQA specialist (QS Kaufteile) as well as Project Manager of a Tier-1 supplier for German customers. The training session will bring its participants a deep understanding of VDA norm for field claims management, including technical factor definition and invoicing rules.

Your needs are:

  • Manage warranty claims in an efficient way
  • Understand the process approach to manage warranty claims according VDA norm
  • Know the rules of definition and application of Technical Factor
  • Implement the VDA norm into your Quality Management System
  • Take the Lessons Learned from field claims for new developments within the organization

Target group:

  • Warranty specialists
  • Quality Engineers & Managers
  • R & D
  • Key Account Managers
  • Laboratory & Testing specialists

Training content:

  • Introduction – terms and definition
  • Process of warranty claims analysis
  • Process of Technical Factor identification (NTF)
  • Management of warranty claims
  • Key inputs
  • Continuous improvement process
  • Random controls strategy
  • Logistics of field claimed parts
  • Communication and responsibilities of stakeholders

Duration: 2 days.

In Slovak language:

  1. Spring date - May 24th - May 25th 2018
  2. Autumn date - December 03rd - December 04th 2018

In English language_

  1. Spring date - June 04th - June 05th 2018
  2. Autumn date - December 13th - December 14th 2018

In-house module: 975 EUR/day (member), 1050 EUR/day (non-member) + travel cost for a group up to 10 participants.
module in Bratislava: 270 EUR/day (member), 300 EUR/day (non-member). In case of 2 or more participants from the same plant offer 10% discount on   the second and all other participants. Refreshment and lunch are included in the training price.

Training Registration Form (PDF)